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Terms & Conditions

Ordering Information

Phone Orders: 1.866.752.0065



Payment Options
  • Phone/Email

  • Credit Card**

  • Check

  • Wire Transfer

  • Certified & Cashier Check

  • Open Account*

*If you would like to start an open account, please contact one of our customer service representatives. Open accounts will receive an invoice shortly after shipment. Payments on open accounts are due within account terms. Any invoice outstanding after account terms will be considered past due and will be subject to service charges of two percent (2%) per month and twenty-four percent (24%) per year. Delays in shipments may occur on accounts that are past due.

**Credit Card is the only payment option for online orders.

Freight, Duties, and Tax

Freight charges vary and will be added to your order. Duties and taxes may be added to the invoices or will be due upon delivery, depending on the shipping method.

Return and Credit Policy

Product(s) must be returned unused and in the original container for all returns. A copy of the invoice or invoice number and description of the problem must accompany all returns. Products may be returned for credit of the purchase price within 30 days of the date of shipment.

At the discretion of OC Orthodontics, certain products returned for credit may be subject to a 20% restocking charge. All returns must be shipped postage paid and insured. Shortage or errors in shipments must be reported within 7 days of invoice date to issue credit (if applicable).

Call a customer sales representative for an RMA number for any return.

Nonreturnable Items

The following products are nonreturnable:

  • Custom-made products and those produced on special order.

  • All pre-welded attachments including standard placement, special placement, angulations, and modified or incomplete materials.

  • Chemical or refrigerated products

  • Close-out, clearance, or sale merchandise

Pricing and Policies

OC Orthodontics is continually improving and updating the quality and design of our products. Therefore, we reserve the right to improve, modify, or discontinue production on any product offering. OC Orthodontics is not responsible for typographical or photographic errors. Products may differ from the images and descriptions you see online.

All prices are in U.S. Dollars and are subject to change without notice. Purchaser assumes all risk and liability resulting from the use of these products. In the event of a claimed defect, OC Orthodontics' sole responsibility is limited to replacement of the material, or at OC Orthodontics' option, issuing credit for the purchase price. OC Orthodontics will not be responsible for claims regarding incidental and consequential damages.

Limited Availability and Back Orders

On occasion, products may appear online that are available in limited quantities. If a product becomes unavailable before an order for said product is shipped out, the purchaser will be notified of the status of their order with the contact information provided to us via email, shipping/billing addresses, or phone number. Customers will be notified of the status of their order if an item is unavailable or on backorder.

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