Return Policy

  • The product must be returned unused and in the original container for all returns.

  • A copy of the invoice or invoice number and description of the problem must accompany all returns.

  • Products may be returned for credit of the purchase price within 30 days of the date of shipment.

  • At the discretion of OC Orthodontics, certain products returned for credit may be subject to a 20% restocking charge.

  • All returns must be shipped postage paid and insured.

  • Shortage or errors in shipments must be reported within 7 days of invoice date to issue credit (if applicable).

Call a customer sales representative for an RMA number.
The following products are not returnable:

  • Custom-made products and those produced on special order

  • All pre-welded attachments including standard, special placement, angulations, and modified or incomplete materials.

  • Chemical or refrigerated products.

  • Close-out or sale merchandise