• Product must be returned unused and in original container for all returns.
  • A copy of the invoice or invoice number and description of the problem must accompany all returns.
  • Products may be returned for credit of the purchase price within 30 days of date of shipment.
  • At the discretion of OC Orthodontics, certain products returned for credit may be subject to a 20% restocking charge.
  • All returns must be shipped postage paid and insured.
  • Shortage or errors in shipments must be reported within 7 days of invoice date to issue credit (if applicable).

Call a customer sales representative for an RMA number.

The following products are not returnable:

  • Custom-made products and those produced on special order
  • All pre-welded attachments including standard, special placement, angulations and modified or incomplete materials.
  • Chemical or refrigerated products.
  • Close-out or sale merchandise